Here are some common questions we get asked, but should the answer your looking for not be below, then please drop us an email.
While most members of The Wheel Sanctuary have good experiences, it’s important to stay alert and educated about how to stay safe.
Remember, The Wheel Sanctuary is purely a third party site that introduces buyers and sellers. We do not offer any guarantees or assurances… it’s up to you to do your homework and stay safe. Here are a few tips to help you do just that.
If you receive an error while trying to pay for features, double-check the following: You are only using Mastercard, Visa, Maestro or PayPal Your credit card is entered correctly, including the CCV (3 digit number on the back) You are using a credit card issued by a recognised banking institution You are not over your credit limit Your card has not expired Note: If you are physically located outside of Namibia, you may have trouble making payments. If all of the above are correct, please try the transaction again to see if the issue persists. If it does, please try contacting your card company for further information.
Sadly, not everyone has honest intentions. If you’re worried that your The Wheel Sanctuary trade has broken the law (maybe you suspect goods bought in good faith are stolen), or you’ve been the victim of cyber crime (perhaps you’ve had money stolen from your account with a phishing email), you need to report it. Use these steps to help you decide when to escalate your issue and who to tell.
Try the seller one more time
They might have a good reason for being slow to respond or send your item out. Tell them your concerns. If they’re genuine, you might resolve the situation quickly without involving the police.
Decided it’s fishy?
Report it quickly. For goods you suspect are stolen: report it to your local police station. Have the following information to hand: Details of what’s happened, including names, addresses, dates and times - Details from The Wheel Sanctuary sale, like the ad reference number and any emails you or they sent.
Next steps
You’ll get a crime reference number and the authority you reported the crime to will get in touch to tell you what happens next. If the police contact us for more information, we’ll do all we can to help.
