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FAQ’s

GENERAL FAQs

Here are some common questions we get asked, but should the answer your looking for not be below, then please drop us an email.

  • How to Register

    We require members to create an account before they can post ads or send messages. Getting started is quick, easy and free! To register: Click Login/Register at the top of the Wheel Sanctuary homepage. Click the Register tab. Enter your name, email, and the password you would like to use to sign in. Click Register at the bottom of the form. You will receive a welcome email to the address you entered in the form. To finalise your account, open the email and click Activate Your Account. You're all set! You should now be able to login and begin your Wheel Sanctuary journey. No Welcome Email? If you haven't received your welcome email, check your email's junk and/or spam folders.

  • How to Login

    Once you’ve registered your account, you can login to get started! Click Login/Register on the Wheel Sanctuary homepage. Enter the email and password you used to register. Click Login. If requested, follow the instructions in the reCAPTCHA test and hit Verify. If you're unable to login following the steps above, check for browser issues.

  • How do I post an ad?

    PLEASE PURCHASE AN ADVERT FIRST Click ‘Pricing’ to select a package that suits you. Once you have purchased this and checked out click +Post an advert… Step 1 Title* Add a title that best describes the item. Category* Pretty self explanatory this one. Select suitable category from drop down. If selling parts, feel free to select a subcategory for your advert to help people find your ad. Step 2 Type of Advert* Select whether it is a For Sale or Wanted ad you are placing. Currency* Please select the currency you wish to be paid in or are willing to pay in (if not listed here, mention currency in item description). Price* Please note ONLY digits can be used here, not words or letters! If currency not listed above please specify in item description. Item Condition* Please select whether the item is brand new or used. Click the box below to add photos!* Please NOTE the max image size is 2mb per photo! If you need to resize an image on a tablet then we recommend a resizing app such as ‘Image Size’, or you can cheat by messaging the image to yourself on FB or via Whatsapp as this generally resizes images. Generally it’s easier to resize images directly on your desktop computer but search YouTube if you’re unsure. NOTE: Five images for Single Advert or 10 for Featured Ad and if it won’t let you upload image then chances are your photos are too large. Sub categories Depending on what you’re selling, you can now enter more details again to help buyers locate you advert. Advert Description This is where you get to describe the item you are selling or searching for in detail. It’s probably the most important part of your advert, so make sure you give a good description that describes your item and its condition in detail. Step 3 Your name* This should appear automatically, providing you’re already logged in. Mobile Number Not mandatory but you may choose to add your mobile number to aid contact. Address (enter town, county)* NOTE: Don’t add your full address here, just the town and or country you like in. Make it featured If you’ve purchased a Featured Advert (it should show you how many Feature ads you have to use) then you can tick the box so your ad is shown more prominently than a Simple Advert. SUBMIT Once everything is entered, then you can submit your advert. Note, you can always go back at any stage to view the details you have entered OR simple edit the ad once it is live!

  • I can't find my ad.

    If your ad was live but has disappeared, there are a few reasons this might happen. Has it expired? Depending on when you first posted your advert, it will have a limited time to run, so check the subscription you originally signed up to. Look in My Profile > My Ads. You’ll see your inactive ads here. Have you missed an email from us? Check your inbox or spam folder because we’ll always contact you if we need you to edit or delete your ad, or block your account. These actions could make your ad disappear, or at least move it to an edit state in your Wheel Sanctuary Listing account until you fix the problem. We might do this if we spot, or another user reports, something wrong with your ad. Don’t worry – our email will explain what’s happened and what you need to do to put things right. Can't find it in the queues? If your ad is active but you can’t find it on the site, remember to include your local area as well as your ad’s category in the search bar. Looking in too wide an area or category can make even highly ranked ads hard to find. If you’re using keywords and still cannot find your ads, remember that keywords need to be exact. Double check that the words you’re using to search are actually included in your ad, and are spelled the same way.

  • Not letting you post?

    If you receive a “please fill out all required fields” error or see a section highlighted in red, it means that there is information missing. Click into the red section and enter the requested information. Note: After creating your ad, it gets sent to our internal systems. Processing times can change depending on how busy the site is at the time. If it's taking a little longer than expected, please bear with us. Once it goes live we’ll send you an email to confirm and a link to your ad.

SAFTEY FAQs

While most members of The Wheel Sanctuary have good experiences, it’s important to stay alert and educated about how to stay safe.

  • Know the Market

    It’s important to know what the average cost of the item you’re looking for is in comparison to the ad you’re viewing. If it’s drastically less than similar items, be careful. Fraudsters often post a ‘once-in-a-lifetime’ deal to pull in as many people as possible. The common saying stands: if it’s too good to be true, it probably is.

  • Do Your Research

    If you’re buying an item, get to know what normally comes with it and make sure that all the parts you’ll need are there. For high-valued, items, it’s also important to know what replicas look like and how to tell if it’s genuine. If you’re looking into a service, job, or anything offered by a business, look up the company online. Make sure that their address and phone number check out. If available, look up some online reviews.

  • Don’t Give Out Personal Information

    When speaking to individuals online, it’s important to be cautious when giving out information. Never give out your identification or banking details unless you are 100% sure that you’re speaking with the real company. Note: The Wheel Sanctuary’s customer service team will never ask for your identification, passwords, or banking details.

  • Meet in Person Before

    Paying A Fraudster’s greatest tool is that online translations are anonymous. Don’t provide any money until after you’ve met them in person and had a chance to inspect the item. We recommend that you meet during the day in a busy, public location like a coffee shop.

  • Choose Safe Payment Methods

    Many forms of money transfer can be faked or are hard to reverse should anything go wrong. If you can’t use cash, use safer methods such as Ewallet and make sure that the payment has been processed before trading the item.

  • Trust Your Gut

    Sometimes a sale just seems off. If anything isn’t sitting right with you, don’t be afraid to walk away. You are not obligated to follow through with a transaction even if you’ve already agreed to a price.

Note: The Wheel Sanctuary Listing is a local classifieds site and not all ads are reviewed before going live to site. The Wheel Sanctuary does not offer any sort of protection programs for The Wheel Sanctuary items. Any emails or websites that talk about such systems are scams, even if they may have the Cylon Listing logo. If you receive any emails promoting these services, please forward the message to us. This article is intended to serve as a quick overview of online safety.

GETTING IT RIGHT: BEING SAFE ON THE WHEEL SANCTUARY

Remember, The Wheel Sanctuary is purely a third party site that introduces buyers and sellers. We do not offer any guarantees or assurances… it’s up to you to do your homework and stay safe. Here are a few tips to help you do just that.

  • Ensure ad content is suitable

    People can advertise thousands of things on The Wheel Sanctuary, but it’s not the right place for everything. If you try to advertise one of these unwanted ads and you’ve paid a fee for your ad, you won’t get a refund when we remove your ad.

  • Under 18?

    It’s 18 and over here please. - If it’s not in your possession, you can’t sell it This includes tickets and pre-order items. Especially selling tickets as it can be more complex than you might imagine.

  • No duplicates please

    Don’t create more than one ad for the same item, or create multiple accounts.

  • Don’t leave it live

    Once your ad has done its job, delete it. If you don’t, other users might still contact you about it, which is a nuisance for them and you.

  • Putting everything in right place

    Get the category right Our categories work hard to connect the right ad with the right buyer. Please don’t try to get more views or avoid paying our fees by posting in the wrong one. You’ll get better results when your ad appears in the right place.

  • Writing a great ad

    Follow the ad template Keep website links and contact details in the designated place and out of your ad title, description and photos. Don’t be tempted to spam with keywords. Steer clear of disputes by writing a clear and honest description of your item.

  • Use plain English and keep it clean

    That goes for the images you post too. You’re welcome to add a translation in another language in your item description. Ads that clearly state what the item is are easier for users to find.

  • The price is right

    Clearly state the price you want for your item. You’re welcome to invite near offers if you want. Aim for face-to-face Don’t say you’ll only send an item in the post. We encourage our users to meet face-to-face whenever possible.

PAYMENT ISSUE

If you receive an error while trying to pay for features, double-check the following: You are only using Mastercard, Visa, Maestro or PayPal Your credit card is entered correctly, including the CCV (3 digit number on the back) You are using a credit card issued by a recognised banking institution You are not over your credit limit Your card has not expired Note: If you are physically located outside of Namibia, you may have trouble making payments. If all of the above are correct, please try the transaction again to see if the issue persists. If it does, please try contacting your card company for further information.

REPORTING SOMEBODY TO THE POLICE

Sadly, not everyone has honest intentions. If you’re worried that your The Wheel Sanctuary trade has broken the law (maybe you suspect goods bought in good faith are stolen), or you’ve been the victim of cyber crime (perhaps you’ve had money stolen from your account with a phishing email), you need to report it. Use these steps to help you decide when to escalate your issue and who to tell.

Try the seller one more time
They might have a good reason for being slow to respond or send your item out. Tell them your concerns. If they’re genuine, you might resolve the situation quickly without involving the police.

Decided it’s fishy?
Report it quickly. For goods you suspect are stolen: report it to your local police station. Have the following information to hand: Details of what’s happened, including names, addresses, dates and times - Details from The Wheel Sanctuary sale, like the ad reference number and any emails you or they sent.

Next steps
You’ll get a crime reference number and the authority you reported the crime to will get in touch to tell you what happens next. If the police contact us for more information, we’ll do all we can to help.

TECHNICAL SUPPORT FAQs

  • Fixing Browser Issues

    Internet browsers are the gateways we use to interact with websites. If part of the gateway isn’t working properly, it can cause issues with many parts of a website. Some common problems caused by browser issues are: Buttons not working Parts of the page missing or appearing differently Information not saving after entering it on the page If you’re experiencing a new technical issue with The Wheel Sanctuary, the first thing to check is your browser. Recommended Browsers We always recommend that you use Google Chrome for the best experience with The Wheel Sanctuary Listing. Note: Microsoft Edge and Internet Explorer are not officially supported. Checking Your Browser Settings There are a number of parts within a browser that need to be up to date in order for a website to work. To quickly check your browser’s most important settings, visit whatismybrowser.com. Along with the browser itself being up to date, JavaScript, cookies and Flash should all be enabled and updated. Still having trouble? Try clearing your cookies and cache.

  • Clearing Cookies and Cache

    Browsers store information from websites in the form of cookies and a cache. This stored information helps web pages you’ve already visited load faster and remembers your personalised selections between visits (e.g., search location). Sometimes, this stored information can cause interference. If your browser is up to date and you’re still having trouble, try clearing your cookies and cache. Follow the steps for your specific browser below: Google Chrome Click on the 3-dot menu in the top right corner of the Google Chrome window. Select More Tools. Select Clear Browsing Data. Make sure that you’re in the Advanced section of the menu, then check Cookies and Other Site Data and Cached Images and Files. To avoid erasing any auto-filled passwords, make sure that Passwords and Autofill form data are unchecked. Click Clear Data. Close Google Chrome and restart your browser before trying Cylon Listing again. Mozilla Firefox Click the 3-line menu in the top right corner of the Firefox window. Select Library, followed by History. Click Clear Recent History. Change the Time range to clear menu to Everything. Make sure that only Cookies and Cache are selected. Click Clear Now. Close Firefox completely and restart before trying Cylon Listing again. Internet Explorer For step by step instructions, check which version you’re currently using and then follow the instructions for your version of IE here. Tip: Although we don’t recommend it for all issues, some browser problems can be bypassed by using the private browsing mode. To open a private window, click on your browser’s menu and select New Private Window. In Chrome, it’s called a New Incognito Window.

  • Photo Upload Issues

    Learn what types of images can be uploaded to The Wheel Sanctuary and how to fix some common issues. Description There can be a number of issues that interfere with uploading images to the site. If you’re having trouble, try the following: Check the size of your images. Each individual photo must be under 8 MB. If your photos are over 8 MB, reduce the size and try again. Check the format of the images. The Wheel Sanctuary accepts JPEG and PNG. If your image is not one of these formats, you will need to convert it before uploading. Make sure your web browser isn’t interfering. Tip: If you’re not sure how to resize an image or change its format, here’s an easy online tool that will help: https://www.iloveimg.com/ Out of Order Photos Photos should be uploaded in the order you want them to appear on your ad. If you’d like to change the order, you will need to edit your ad, remove the photos and reupload them in the new order. If you’re using the app, you can reorder your photos by clicking and dragging them into the preferred position.

  • Deleting Your Account

    If you would like to delete your account and all of your details, please navigate to your profile by logging in and clicking your account profile. Then click "Edit Profile" and scroll to the bottom left corner of the page. There you will find a "Delete Account?" link. Click that link and follow the instructions. This will completely remove you from our system. We will not be able to retrieve your account once you go through this process.

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